NFCRFID BANGLADESH – TERMS AND CONDITIONS
Dear Customers,
NFCRFID BANGLADESH always prioritizes our customers. To
ensure improved, timely, and efficient customer service, we must follow certain
rules and regulations. We kindly request our valued customers to carefully
review the following guidelines before purchasing computer products from
NFCRFID BANGLADESH. Thank you.
Warranty Guidelines:
1. The
warranties announced at the time of sale are primarily provided by the product
manufacturers. The warranty service for sold products is borne by the specific
brands main company. Each brand has its unique warranty terms and conditions,
which are listed on their official websites. NFCRFID BANGLADESH acts as a
facilitator for implementing these terms.
2. Manufacturer-determined
warranty terms are as follows:
o We adhere
to the international, national, and Bangladesh Computer Samity (BCS) warranty
policies for each product.
o Most
products imported by NFCRFID BANGLADESH are warranted within a short period,
and many products are replaced immediately upon receiving complaints.
o Not all
sold products come with a warranty. Only products with a declared warranty
period from the main company are covered.
o Laptop
warranties vary between 1 to 3 years depending on the brand and model, but all
laptop batteries and adapters have only a 1-year warranty.
o If a
defect is detected in a warranted product after sale, it is repaired, and
depending on the product type, it may be replaced immediately.
o If a
specific model is not available for replacement, NFCRFID BANGLADESH may offer
another equivalent product from its stock.
o If a
specific model is beyond repair and not available in our stock, a better
product may be offered with depreciation and price adjustment.
o If a
specific model cannot be repaired or replaced, NFCRFID BANGLADESH may refund
the purchase amount after depreciation adjustment.
o NFCRFID
BANGLADESH is not responsible for any software or data loss during product use
or service. Data recovery or software reinstallation is not covered by NFCRFID
BANGLADESH.
o The return
time for products under warranty after service is not fixed and may range from
5-7 days to 35-40 days or more, depending on the availability of necessary
parts, which may need to be specially imported.
o Most
warranty products are not repaired but have the faulty part replaced, often
imported from abroad.
o The
computer setup and customized operating system provided at the time of sale are
not covered under warranty.
o Lifetime
warranty implies coverage as long as the product is available in the market.
o NFCRFID
BANGLADESH may charge for services outside the warranty scope, with customer
consent.
o For
service warranty, any required parts must be procured by the customer or
arranged through NFCRFID BANGLADESH with advance payment.
o NFCRFID
BANGLADESH is not liable for issues arising from free software or hardware
tuning provided during or after the warranty period.
Warranty Exclusions:
1. Warranty
is void for damages caused by careless use, such as water damage, breakage,
burns, impact, deep scratches, etc.
2. Products
with partially or completely removed or damaged serial numbers or stickers are
not covered under warranty.
3. Motherboards,
graphics cards, and RAM with fungus, rust, or deep damage are not covered under
warranty.
4. Motherboards
and processors with broken, bent, or damaged pins are not covered under
warranty.
5. NFCRFID
BANGLADESH does not apply any password or security code during the delivery of
laptops, desktops, or other products. Customers are responsible for BIOS
passwords, which are not covered under warranty.
6. Apple
MacBook warranty is void if the original operating system is removed.
7. Printer
cartridges, toners, heads, rollers, drums, and element covers are not covered
under warranty.
8. Using
non-manufacturer ink, cartridges, or toner voids the printer warranty.
9. For combo
keyboard-mouse sets, the entire set must be presented for warranty claims;
individual parts are not accepted.
10. Power
adapters for printers, scanners, routers, switches, access points, TV cards,
etc., are not covered under warranty.
11. If a
warranty product remains in the service department for over 2 months, the
company is no longer responsible for it.
12. For warranty
claims, if the warranty receipt is lost, the product can be accepted with the
purchase receipt and appropriate proof.